SMJILI How SMJILI Protects Your Data

1 Overview

This Privacy Policy explains how SMJILI, also referred to as “the Platform,” “we,” or “us,” collects, uses, keeps, and safeguards the personal information of players who sign up and use the SMJILI platform. It covers all players in the Philippines and applies to every interaction with SMJILI, including creating an account, making deposits, playing games, requesting withdrawals, and contacting support.

Privacy is a top priority at SMJILI. We know that players in the Philippines are sharing sensitive personal and financial details with us, and we treat that confidence as a serious responsibility. This policy is written in straightforward language so every SMJILI player can clearly see what happens to their information.

By signing up for SMJILI and using the platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of the policy, please do not create an account or continue using SMJILI.

2 Information We Gather

SMJILI collects personal information in different ways: directly from you when you register or interact with the platform, automatically as you use the platform, and from third parties when needed for identity verification or payment processing.

SMJILI does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. The only exception is when specific details are required for responsible gaming purposes and you have given your clear consent.

3 How We Use Your Information

SMJILI uses the personal data we collect for the purposes listed below. We only process your data in ways that match the original reason for collection and are consistent with this Privacy Policy.

• Account Registration and Management To create and maintain your SMJILI account, confirm your identity, and manage your account preferences and settings.
• Payment Processing: We use your details to handle deposits and withdrawals through the payment options available on SMJILI, and to keep your transaction history accurate and organized.
• Platform Security and Fraud Prevention: We process personal data to detect and stop fraud, money laundering, and unauthorized access to SMJILI accounts.
• Customer Support: Your information helps our SMJILI support team answer questions, settle disputes, and provide the assistance you need.
• Legal and Regulatory Compliance: We also use your data to follow applicable laws, such as anti-money laundering rules and age verification requirements.
• Responsible Gaming: We review gameplay patterns to spot players who may need responsible gaming support or timely intervention.
• Platform Improvement: We analyze how the platform is used so we can improve SMJILI games, features, and the overall user experience.
• Communications: We use your contact details to send important account updates and security alerts, as well as promotional offers from SMJILI when you have chosen to receive them.

4 Legal Grounds for Processing

Under this privacy policy, SMJILI processes your personal data based on these legal grounds:

• Contractual Necessity: Processing needed to fulfill our obligations to you as a SMJILI player, such as managing your account, processing payments, and providing games.
• Legal Obligation: Processing required for legal compliance, including identity verification, anti-money laundering checks, and reports to regulators.
• Legitimate Interests: Processing based on SMJILI's legitimate business interests, like preventing fraud, securing the platform, and improving services, as long as these interests do not override your rights.
• Consent: SMJILI processes certain personal data only when you give clear permission, like receiving promotions or updates from the platform. You can withdraw that permission anytime by reaching out to support or changing your account settings.

5 When We Share Information

Your personal information is never sold to outside parties. We only share data in the specific situations listed below:

• Payment Providers: We share essential transaction details with authorized payment processors so your deposits and withdrawals can be completed. These processors follow their own privacy and security requirements.
• Identity Verification Services: When needed, we may share identity details with independent verification services to confirm your age and identity as required by law.
• Fraud Prevention and Security: We may disclose data to fraud prevention bodies or law enforcement when we have a legal duty or legitimate reason to do so.
• Game Providers: Some games on SMJILI are supplied by independent game studios. These studios may receive only limited technical data needed to run the games. They do not get your financial or identity details.
• Legal Requirements: SMJILI may disclose personal data when required by law, a court order, or a regulatory authority.

6 Cookies and Tracking

SMJILI uses cookies and similar tracking tools to make your experience on the platform better. Cookies are small text files placed on your device when you visit the SMJILI website or open the SMJILI app.

SMJILI uses these types of cookies:

• Essential Cookies: These cookies are necessary for SMJILI to work properly. They include session cookies that keep you signed in and security cookies that help protect your account. You cannot turn these off.
• Functional Cookies: These cookies remember your choices, like your language setting and how games are displayed, so your SMJILI experience feels more tailored to you.
• Analytics Cookies: These help SMJILI see how you and other players use the platform, such as which games are played most, where problems come up, and what can be improved. The information is combined and anonymised.
• Security Cookies: These cookies are used to spot and stop fraud, including unusual login behavior or suspicious transactions linked to your SMJILI account.

You can control your cookie preferences through your browser settings. Keep in mind that turning off essential cookies may limit how the SMJILI platform works. The SMJILI app uses similar tracking technologies to the ones described here.

7 How Long We Keep Data

SMJILI keeps your personal data while your account is active, and for some time after you close it, as needed to follow the law or meet legitimate business requirements. The retention periods below apply:

• Account and Identity Data: We keep this data for as long as your SMJILI account is open, and for at least 5 years after it is closed, to comply with anti-money laundering rules.
• Transaction Records: These records are kept for at least 5 years from the date of each transaction to meet financial compliance requirements.
• Support Communications: We keep these for 2 years from your last interaction, unless a longer period is needed to resolve a dispute.
• Technical and Usage Data: Kept for up to 12 months so we can improve the platform and keep it secure. After that, the data is anonymised or deleted.

Once your personal information is no longer needed, SMJILI either permanently deletes it or anonymizes the data so it can never be traced back to you as an individual.

8 Your Privacy Rights

As a registered SMJILI player, you are entitled to the following rights over your personal data. If you wish to use any of these rights, just reach out to the SMJILI support team through live chat or email.

• Right of Access: Ask for a copy of all personal data that SMJILI stores about you. We will provide it within a reasonable period and at no cost to you.
• Right to Rectification: Ask SMJILI to correct any personal data that is inaccurate or incomplete.
• Right to Erasure: Ask for your personal data to be deleted when it is no longer needed for the original purpose it was collected, as long as the deletion does not conflict with any legal record-keeping requirements.
• Right to Restrict Processing: Ask SMJILI to restrict how your data is processed in specific situations, such as while a dispute is still being settled.
• Right to Data Portability: Ask for a copy of your personal data in a structured, machine-readable format so you can move it to another platform or service if you wish.
• Right to Object: Object to the processing of your personal data by SMJILI when it is based on legitimate interests or used for direct marketing.
• Right to Withdraw Consent: If SMJILI processes your data based on your consent, you can withdraw that consent at any time. Withdrawing consent will not affect the legality of any processing that already happened before you withdrew it.

9 How We Protect Your Data

SMJILI uses a variety of technical and organizational security measures to keep your personal data safe from unauthorized access, loss, destruction, or alteration. These protections include:

• TLS encryption covering all data exchanged between your device and the SMJILI platform.
• Personal and financial information kept on SMJILI servers is protected with encryption.
• Access to player details is restricted through strict controls: only authorized SMJILI personnel may view personal data, and only when their job duties require it.
• The SMJILI platform undergoes routine security audits and penetration tests to spot and fix vulnerabilities.
• Players can enable two-factor authentication on their SMJILI accounts for an extra layer of login protection.
• SMJILI continuously monitors for unusual activity and possible data breach indicators.

If a data breach occurs and it could put your rights and freedoms at risk, SMJILI will alert affected players right away and will act quickly to contain the incident and fix the problem.

10 Players Under 21

SMJILI is intended only for adults aged 21 and above. The platform does not knowingly collect personal data from anyone below 21, and age verification is a required step during registration and account verification.

If SMJILI discovers that personal data was collected from someone below 21, the account will be closed at once, any deposited funds will be returned to the original payment source, and all related personal data will be removed. If you suspect a minor has signed up on SMJILI, please notify our support team right away.

11 Policy Updates

SMJILI may revise this Privacy Policy as needed to reflect changes in data handling, legal obligations, or platform features. Any updates will be posted on this page, with a new 'last updated' date shown at the top.

SMJILI will notify you through the platform or by email before any major change that affects how your personal data is used. Continuing to use SMJILI after the updated policy is posted will be treated as your acceptance of the new terms.

We suggest checking this page from time to time to stay informed about how SMJILI safeguards your privacy. If you have any concerns about a policy change, please contact the SMJILI support team before continuing to use the platform.

12 Get in Touch

For questions about this Privacy Policy, requests to exercise your data rights, or concerns about how SMJILI handles your personal data, please reach out to our support team. They are available 24 hours a day, 7 days a week.

• Live Chat: You can use live chat directly from the SMJILI platform or the SMJILI app. It is the fastest channel, and responses usually arrive in under 5 minutes.
• Email: [email protected] Email support typically responds within 24 hours.
• In-App Support: Get the SMJILI app and use its built-in support tool when you need fast help.

The SMJILI support team handles all privacy-related requests with strict confidentiality and care. We will never ask you to share your password or complete payment details when processing a privacy request.